Our products are currently delivered by Internet download only. After your purchase has been approved, we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed, we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads, we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products and your satisfaction with them is important to us. If you are not satisfied with your purchase, you can request a refund within 14 calendar days of your purchase. Before you request a refund, please make sure to contact us first if you are having any technical issue with your purchase so we can help resolve it first.
Lets Resolve Your Issues First
I'm not satisfied with the results. What can I do?
It's completely normal to experience subpar results during the learning phase on any new trading systems. Trading is a skill that takes time to learn and master, and even the most experienced traders experience periods of losses.
We recommend taking the time to learn the ins and outs of our trading system and practice with a demo account before using real money. This will give you the chance to get comfortable with the software and hone your trading skills. If you have any questions or concerns about the performance of our trading system, please don't hesitate to reach out to our support team. We're always here to help.
I'm experiencing more losses than profits. Is this normal?
It's common for traders to experience losses in trading. The important thing is to stick to the trading strategies and risk management plans provided by the system. It's also recommended to avoid taking emotional trades or changing the system's settings without proper analysis.
How long does it take to see results using the system?
The amount of time it takes to see results using the system can vary depending on market conditions, trading style, and other factors. It's recommended to give the system a fair chance and to be patient as trading results can take time to materialize.
Can I modify the system's settings to suit my trading style?
Yes, you can modify the system's settings to suit your trading style. However, it's recommended to test any changes in a demo account first before applying them to your live account.
What is the criteria for a refund?
We will consider refund requests that are made within 14 days of purchase and are due to technical issues or malfunctions with our product.
Please note that after the refund has been issued, your license will be deactivated and you can no longer use the product.
How do I request a refund?
To request a refund, please contact our customer support team at firstname.lastname@example.org. You'll need to provide your order number and the reason for your refund request.
Will I still have access to the product if I receive a refund?
No, if you receive a refund, you will lose access to the product and your license will be deactivated.
Are there any exceptions to your refund policy?
We do not offer refunds for products that have been used or downloaded beyond a reasonable level, as determined by our team. Additionally, we may decline to issue a refund in cases of suspected fraud or abuse of our refund policy
How long does it take to receive a refund?
Refunds are typically processed within 3-5 business days of your request. However, it may take up to 10 business days for the refund to appear in your account, depending on your bank or credit card company.
What should I do if I experience technical issues with the product?
Please contact our customer support team and we will work to resolve any technical issues as quickly as possible.
Can I exchange the product instead of requesting a refund?
Yes, you can exchange to a different product if you are not satisfied with our original purchase. You can make an exchange within 30 days of your purchase date.
What should I do if I have a question or issue with the system?
You can contact our support team for assistance with any questions or issues you have with the system. Our support team is available 24/7 to assist you.
Customer Satisfaction Guarantee
We stand by our products. So if you're not satisfied with your order for any reason, we'll make it right.
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Got a question? Need technical support? Our team is available to assist you and we'll make sure you're taken care of.